Privacy Policy
Melnicom Ltd. ("Company", "we", "us", "our") operates the Tlyck platform at tlyck.com and robots.tlyck.com. This Privacy Policy explains what personal data we collect, how we use it, and your rights under Israeli privacy law and applicable international standards.
1. Data We Collect
| Category | Examples | Source |
|---|---|---|
| Account information | Name, email address | You provide at sign-up or via OAuth (Google, Apple) |
| Authentication data | OAuth tokens, one-time sign-in codes (not stored after use) | Authentication flow |
| Usage & telemetry | Token consumption, agent request counts, response latency | Collected automatically via OpenTelemetry as your agent runs |
| Payment data | Transaction ID, amount, purchase date | Paddle (our payment processor) — we do not store raw card details |
| Agent conversation data | Messages exchanged with your Telegram agent | Processed in-flight to produce responses; not stored by us beyond operational logs |
| Technical data | IP address, browser type, referring URL | Collected automatically on each request |
2. How We Use Your Data
- Service delivery: provisioning your agent, routing AI requests, managing your token budget.
- Billing: processing payments and maintaining transaction records.
- Communication: sending sign-in codes, purchase receipts, and service notices.
- Safety and security: detecting abuse, fraud, and unauthorized access.
- Service improvement: aggregated, anonymized analytics to improve performance and features.
We do not sell your personal data to third parties. We do not use your data for advertising or profiling.
3. Data Sharing and Third Parties
We share limited data with the following service providers solely to operate the platform:
- Telegram — to operate your bot. Telegram's privacy policy applies to messages sent through Telegram.
- Google / Apple — if you choose OAuth sign-in. Their policies govern the OAuth exchange.
- Resend — to send transactional emails (sign-in codes, receipts).
- Paddle — to process payments. Paddle is the Merchant of Record for purchases made on our platform.
- AI model providers — your agent's messages are forwarded to AI providers to generate responses. We route these through our own proxy to minimize direct data exposure.
- Hosting infrastructure — Hostinger VPS (EU data center); data is stored and processed on servers operated by us.
4. Data Retention
We retain account information for as long as your account is active and for up to 12 months after closure, unless a longer period is required by law. Aggregated usage statistics may be retained indefinitely in anonymous form. Operational logs are rotated within 30 days.
5. Cookies and Tracking
We use only a single session cookie (an encrypted HTTP-only cookie) to keep you signed in. We do not use advertising cookies, cross-site trackers, or analytics pixels. The session cookie is strictly necessary and does not require consent under applicable law.
6. Your Rights
Under the Israeli Privacy Protection Law 5741-1981 and related regulations, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at david@melnicom.com. We will respond within 30 days.
7. Data Security
We use industry-standard measures including TLS encryption in transit, encrypted storage for sensitive credentials, and access controls limited to authorized personnel. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
8. Children's Privacy
The Service is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
9. International Transfers
Our servers are operated in the European Union. If you access the Service from outside the EU or Israel, your data may be transferred to and processed in those jurisdictions. By using the Service, you consent to such transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
Melnicom Ltd. — Data Controller
Israel
Email: david@melnicom.com